Amaze Every Customer Every Time
In 'Amaze Every Customer Every Time,' Shep Hyken reveals the secrets to consistently wow customers and transform ordinary interactions into memorable experiences. With a blend of practical advice and compelling anecdotes, Hyken explores the core principles of customer service excellence. Readers are invited to rethink their approach, embrace a culture of amazement, and implement strategies that ensure every customer feels valued and appreciated. This book is not just about meeting expectations but exceeding them in ways that leave a lasting impression. Discover how to create raving fans and elevate your business through the power of exceptional service.
By Shep Hyken
Published: 2013
"The secret to exceptional customer service lies in the power of genuine connection—every interaction is an opportunity to amaze."
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What Readers Say About This Book
What are you waiting for? Let the amazement begin! The best of the best know that no matter how great the product or service, getting and keeping customers requires delivering an amazing experience, every single time. In Amaze Every Customer Every Time, customer service expert Shep Hyken offers 52 proven tools and ideas for transforming your company into a seriously customer-focused operation--with a serious competitive edge.
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Key Points from Amaze Every Customer Every Time
About the Author
Shep Hyken
Shep Hyken is a renowned author and speaker specializing in customer service and experience. With a career spanning over three decades, he is best known for his influential books, including 'The Cult of the Customer,' 'Amaze Every Customer Every Time,' and 'The Convenience Revolution.' Hyken's writing is characterized by its practical insights and actionable strategies, aimed at helping businesses enhance their service delivery and create unforgettable customer experiences. He is a frequent contributor to various publications and is recognized for his engaging speaking style, making him a sought-after thought leader in the field of customer service.
Book Details
Key information about the book.
- Authors
- Shep Hyken
- Published
- September 2013
- Publisher
- Greenleaf Book Group
- ISBN
- 1626340099
- Language
- English
- Pages
- 249
- Genres
- Sales TechniquesMarketing and SalesBusiness and EconomicsCustomer Experience
Purchase Options
Buy on Amazon
Buy via BookShopSupport local bookstores: BookShop gives a portion of each sale to independent bookshops!
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View Collection“The secret to exceptional customer service lies in the power of genuine connection—every interaction is an opportunity to amaze.”
Amaze Every Customer Every Time
By Shep Hyken
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