In 'Amaze Every Customer Every Time,' Shep Hyken reveals the secrets to consistently wow customers and transform ordinary interactions into memorable experiences. With a blend of practical advice and compelling anecdotes, Hyken explores the core principles of customer service excellence. Readers are invited to rethink their approach, embrace a culture of amazement, and implement strategies that ensure every customer feels valued and appreciated. This book is not just about meeting expectations but exceeding them in ways that leave a lasting impression. Discover how to create raving fans and elevate your business through the power of exceptional service.
By Shep Hyken
Published: 2013
"The secret to exceptional customer service lies in the power of genuine connection—every interaction is an opportunity to amaze."
What are you waiting for? Let the amazement begin! The best of the best know that no matter how great the product or service, getting and keeping customers requires delivering an amazing experience, every single time. In Amaze Every Customer Every Time, customer service expert Shep Hyken offers 52 proven tools and ideas for transforming your company into a seriously customer-focused operation--with a serious competitive edge.
Showing 8 of 28 similar books
Arnold Schwarzenegger, born in 1947 in Thal, Austria, is a multifaceted personality known for his achievements in bodybuilding, acting, and politics. He gained global fame as a seven-time Mr. Olympia champion, solidifying his status as a bodybuilding icon. Transitioning to Hollywood, he became a leading action star with iconic roles in films like "The Terminator" and "Predator." As the 38th Governor of California, serving from 2003 to 2011, he advocated for environmental initiatives and fiscal reform. Schwarzenegger is also a best-selling author, with notable works including his autobiography "Total Recall: My Unbelievably True Life Story," which offers insights into his diverse and impactful career.
Jan Losert is a visionary author and digital design expert, renowned for his contributions to the intersection of technology and creativity. His most significant work includes co-authoring "Design Systems Handbook," which has become a seminal guide for creating cohesive and efficient design frameworks. Losert's expertise extends to his role as a speaker and educator, where he passionately shares his insights on user experience and interface design. In addition to his literary achievements, he co-founded several successful startups, leveraging his deep understanding of design to drive innovation. His work continues to influence and inspire both emerging and established designers worldwide.
Alex Honnold is an American professional rock climber, best known for his free solo ascent of El Capitan in Yosemite National Park, a feat that was documented in the Oscar-winning film Free Solo. Honnold is renowned for his mental toughness, technical skill, and ability to climb without ropes or safety equipment. His accomplishments have made him a legend in the climbing world, and he continues to push the boundaries of the sport. Outside of climbing, Honnold is a philanthropist, founding the Honnold Foundation, which supports environmental sustainability projects, particularly in solar energy.
Anu Hariharan is a distinguished partner at Y Combinator's Continuity Fund, where she has been instrumental in scaling numerous startups into successful enterprises. With a strong background in economics and technology, she has become a respected voice in the venture capital community. Hariharan has also made significant contributions through her writing on startup growth and investment strategies, offering insightful analyses and practical advice to entrepreneurs. Her work is frequently featured in leading business publications, showcasing her expertise in the tech industry. Beyond her professional accomplishments, Hariharan is committed to fostering diversity and inclusion within the startup ecosystem.
Gary Vaynerchuk, also known as GaryVee, is a serial entrepreneur, investor, and social media personality. He initially gained prominence through his family’s wine business, turning it into a digital juggernaut with his online content and wine reviews. Gary is now the CEO of VaynerMedia, a full-service digital agency, and has authored multiple bestsellers, including Crush It! and Jab, Jab, Jab, Right Hook. He is known for his blunt, motivational style and advice on business, marketing, and personal branding. Gary continues to inspire millions with his focus on hustle, entrepreneurship, and leveraging digital platforms for success.
David Cancel is a prominent entrepreneur and author best known for his influential work in the tech and startup communities. As the CEO and co-founder of Drift, a leading conversational marketing platform, he has revolutionized how businesses engage with their customers online. Cancel has also authored insightful books such as "Hypergrowth," which offers valuable strategies for scaling startups rapidly. His contributions extend beyond literature as he frequently shares his expertise through speaking engagements and his popular podcast, "Seeking Wisdom." David Cancel's innovative ideas and practical advice continue to inspire and guide entrepreneurs worldwide.
Malcolm Gladwell is a Canadian journalist, author, and public speaker, best known for his best-selling books The Tipping Point, Outliers, and Blink. Gladwell’s work often explores the hidden patterns behind success, decision-making, and social phenomena, using storytelling to make complex ideas accessible to a wide audience. He has written extensively for The New Yorker and hosts the popular podcast Revisionist History, where he reexamines overlooked or misunderstood events in history. Gladwell is known for his ability to challenge conventional wisdom and provoke new ways of thinking about human behavior and societal trends.
Jason Fried is an influential entrepreneur and author best known as the co-founder and CEO of Basecamp, a project management and team collaboration software company. He has notably co-authored several best-selling books, including "Rework" and "Remote: Office Not Required," which challenge conventional business practices and advocate for more efficient, flexible work environments. Fried's clear, straightforward writing style has resonated with a wide audience, making complex business concepts accessible. His work has significantly contributed to the discourse on modern work culture and productivity. Fried continues to influence contemporary business thought through his writing and leadership at Basecamp.
Showing 8 of 19 related collections
“The secret to exceptional customer service lies in the power of genuine connection—every interaction is an opportunity to amaze.”
Amaze Every Customer Every Time
By Shep Hyken
Discover a world of knowledge through our extensive collection of book summaries.
Shep Hyken is a renowned author and speaker specializing in customer service and experience. With a career spanning over three decades, he is best known for his influential books, including 'The Cult of the Customer,' 'Amaze Every Customer Every Time,' and 'The Convenience Revolution.' Hyken's writing is characterized by its practical insights and actionable strategies, aimed at helping businesses enhance their service delivery and create unforgettable customer experiences. He is a frequent contributor to various publications and is recognized for his engaging speaking style, making him a sought-after thought leader in the field of customer service.
Key information about the book.
Support local bookstores: BookShop gives a portion of each sale to independent bookshops!
In *Spiritual Midwifery*, Ina May Gaskin blends the art of childbirth with spiritual wisdom, challenging conventional norms surrounding pregnancy and delivery. Through heartfelt stories of mothers, midwives, and the transformative power of community, she offers a fresh perspective on the sacredness of bringing new life into the world. The book emphasizes natural childbirth, encouraging women to trust their bodies and embrace the journey with confidence. With practical tips and empowering insights, Gaskin illuminates the path to a more holistic and joyful birthing experience. Are you ready to explore the profound connections between spirituality and motherhood that can redefine how we view childbirth?
In "To Sell Is Human," Daniel H. Pink reveals that everyone is in sales, whether they realize it or not. He explores the art of persuasion and the changing landscape of selling in a world driven by technology and social interaction. Through captivating anecdotes and scientific research, Pink uncovers the surprising truths about what motivates us to buy and sell. He offers practical techniques to enhance our ability to connect and influence others ethically. This thought-provoking book challenges our perceptions of salesmanship, inspiring readers to embrace their inner seller in everyday life.
Spin Selling dives into the transformative approach to sales that prioritizes understanding customer needs over traditional pitches. Author Neil Rackham introduces the SPIN acronym—Situation, Problem, Implication, Need-Payoff—guiding salespeople to ask the right questions that unlock deeper insights. With captivating case studies and practical strategies, the book reveals how to build genuine connections and deliver tailored solutions. This method not only enhances sales performance but also fosters trust and long-term relationships. Discover how mastering SPIN can revolutionize your approach to selling and elevate your success!
In 'The Ultimate Sales Machine,' Chet Holmes unveils a revolutionary approach to dramatically boost sales and streamline business operations. With a focus on relentless execution, he introduces the concept of prioritizing the key strategies that yield exponential results. Holmes emphasizes the importance of mastering time management and developing a world-class sales team through systematic coaching. Packed with actionable insights, this book challenges conventional sales tactics and equips readers with tools to stand out in a competitive market. Are you ready to transform your business into an unstoppable sales machine?
In 'Zingerman's Guide to Giving Great Service', Ari Weinzweig reveals the secrets behind outstanding customer service that goes beyond the ordinary. Set within the vibrant world of Zingerman's Delicatessen, this guide is packed with practical insights and heartwarming anecdotes that inspire readers to elevate their service experience. Weinzweig emphasizes the importance of genuine connections and understanding customer needs, transforming the mundane into the extraordinary. With his unique approach, readers are encouraged to embrace authenticity and resourcefulness in every interaction. Prepare to be inspired to rethink your service philosophy and create memorable experiences!
In 'The New Gold Standard', Joseph Michelli unveils the secrets behind the legendary customer experience at the Ritz-Carlton. He distills five transformative leadership principles that not only enhance service but also create lasting loyalty. Readers are invited into a world where personalized care and employee empowerment turn ordinary interactions into extraordinary experiences. This book challenges leaders to redefine their approach to customer service while offering practical insights that can be applied across various industries. Prepare to be inspired to adopt a gold standard in hospitality that keeps customers coming back for more!
In 'I Don't Want to Talk About It', Terrence Real delves into the hidden struggles of men grappling with vulnerability and emotional disconnect. Through poignant stories and insightful analysis, he reveals how societal expectations shape male identity and hinder authentic communication. The book challenges longstanding stereotypes and invites readers to reconsider the true essence of masculinity. Real's compassionate guidance offers a pathway towards deeper connections and emotional healing. This powerful exploration leaves readers questioning: what happens when men dare to embrace their feelings?
In 'Youtility,' Jay Baer revolutionizes marketing by introducing the concept of providing value first. He argues that businesses must shift from traditional push tactics to becoming genuinely helpful to their customers. Through fascinating case studies and compelling examples, Baer reveals how Youtility can transform customer relationships and drive sustainable growth. This provocative read challenges the status quo and invites marketers to rethink their strategies in a crowded marketplace. Are you ready to learn how to turn your business into a valuable resource?