Customers Included: How to Transform Products, Companies, and the World - With a Single Step

Mark Hurst is an acclaimed author and technology entrepreneur known for his insightful exploration of the intersection between technology and human experience. He is the author of notable works such as 'Customers Included' and 'Bit Literacy', where he combines practical advice with a deep understanding of the social implications of technology. Hurst's writing style is characterized by its clarity and accessibility, making complex ideas relatable to a broad audience. He is also the founder of the creative technology firm Glynn, which focuses on enhancing customer experience through innovative solutions.

Phil Terry is an acclaimed author known for his incisive storytelling and vibrant prose. His notable works include 'The Exhausted City,' a poignant exploration of urban life, and 'Beneath the Surface,' a gripping novel that delves into the complexities of human relationships. Terry's writing is characterized by its rich character development and a keen observation of the subtleties of modern existence, making him a distinctive voice in contemporary literature.