By Jason Fried, Matthew Linderman, 37signals (Firm)
Published: 2004
Written by the experts at 37signals, this book shows hundreds of real-world examples from companies like Amazon, Google, and Yahoo that show the right (and wrong) ways to get defensive. Readers will learn 40 guidelines to prevent errors and rescue customers if a breakdown occurs. They'll also explore how to evaluate their own site's defensive design and improve it over the long term.
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Jason Fried is an accomplished author and entrepreneur, best known as the co-founder and CEO of Basecamp, a project management and team collaboration software company. He has made significant contributions to the field of business and productivity through his writing, which emphasizes simplicity, focus, and human-centered design. Fried is widely recognized for his notable works, including "Rework," "Remote: Office Not Required," and "It Doesn't Have to Be Crazy at Work."
His writing style is straightforward and accessible, characterized by practical insights and a strong advocacy for a more balanced approach to work and life. Fried's perspective encourages readers to challenge conventional business practices and to embrace a more thoughtful and efficient way of working. Through his books and public speaking engagements, he continues to inspire entrepreneurs and professionals in their pursuit of meaningful and productive work environments.
Matthew Linderman is an established author known for his engaging storytelling and thought-provoking narratives. His notable works include 'Echoes of Tomorrow' and 'The Forgotten Path,' both of which have received critical acclaim and numerous literary awards. Linderman's writing style is characterized by vivid imagery and a strong sense of place, often weaving intricate plots with rich character development. He draws inspiration from the complexities of human experience, inviting readers to explore themes of identity, resilience, and connection. Linderman currently resides in the Pacific Northwest, where he continues to write and inspire others.
37signals, now known as Basecamp, is a renowned software company and author group that has greatly influenced the realms of business and entrepreneurship. Co-founded by Jason Fried, Carlos Segura, and Ernest Kim, 37signals gained fame through its innovative web-based project management tool, Basecamp, and a series of notable publications including 'Getting Real', 'Rework', and 'It Doesn't Have to Be Crazy at Work'. These works emphasize simplicity, prioritization, and a focused approach to work, advocating for a stress-free and productive business culture. Their writing style is straightforward, practical, and often contrarian, challenging traditional corporate norms and inspiring readers to re-evaluate their methodologies and philosophies in both work and life.
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In 'Gamification by Design', the authors explore the art and science of integrating game mechanics into non-game contexts to enhance user engagement and motivation. They uncover the psychology behind what makes games addictive and how these principles can be applied to real-world scenarios. Through practical case studies and actionable frameworks, the book reveals how gamification can be a catalyst for innovation and user loyalty. Are you ready to unlock the secrets of game mechanics and transform your projects? Dive into this insightful read to discover how to design experiences that captivate and retain users!
In 'Rocket Surgery Made Easy', Steve Krug demystifies the process of usability testing, arguing that it's not rocket science—it's just common sense. Krug presents simple, practical techniques that anyone can use to identify and fix usability issues in their designs. Through engaging anecdotes and clear instruction, he empowers teams to enhance user experience without the need for extensive resources or expertise. This book transforms the way we think about user testing, making it accessible and effective for all. Prepare to revolutionize your approach to design and make your products truly user-friendly!
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