By Jason Fried, Matthew Linderman, 37signals (Firm)
Published: 2004
Written by the experts at 37signals, this book shows hundreds of real-world examples from companies like Amazon, Google, and Yahoo that show the right (and wrong) ways to get defensive. Readers will learn 40 guidelines to prevent errors and rescue customers if a breakdown occurs. They'll also explore how to evaluate their own site's defensive design and improve it over the long term.
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Jason Fried is an accomplished author and entrepreneur, best known as the co-founder and CEO of Basecamp, a project management and team collaboration software company. He has made significant contributions to the field of business and productivity through his writing, which emphasizes simplicity, focus, and human-centered design. Fried is widely recognized for his notable works, including "Rework," "Remote: Office Not Required," and "It Doesn't Have to Be Crazy at Work."
His writing style is straightforward and accessible, characterized by practical insights and a strong advocacy for a more balanced approach to work and life. Fried's perspective encourages readers to challenge conventional business practices and to embrace a more thoughtful and efficient way of working. Through his books and public speaking engagements, he continues to inspire entrepreneurs and professionals in their pursuit of meaningful and productive work environments.
Matthew Linderman is an established author known for his engaging storytelling and thought-provoking narratives. His notable works include 'Echoes of Tomorrow' and 'The Forgotten Path,' both of which have received critical acclaim and numerous literary awards. Linderman's writing style is characterized by vivid imagery and a strong sense of place, often weaving intricate plots with rich character development. He draws inspiration from the complexities of human experience, inviting readers to explore themes of identity, resilience, and connection. Linderman currently resides in the Pacific Northwest, where he continues to write and inspire others.
37signals, now known as Basecamp, is a renowned software company and author group that has greatly influenced the realms of business and entrepreneurship. Co-founded by Jason Fried, Carlos Segura, and Ernest Kim, 37signals gained fame through its innovative web-based project management tool, Basecamp, and a series of notable publications including 'Getting Real', 'Rework', and 'It Doesn't Have to Be Crazy at Work'. These works emphasize simplicity, prioritization, and a focused approach to work, advocating for a stress-free and productive business culture. Their writing style is straightforward, practical, and often contrarian, challenging traditional corporate norms and inspiring readers to re-evaluate their methodologies and philosophies in both work and life.
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Johnnie Gomez is an acclaimed author known for their compelling narratives and richly developed characters. Their debut novel, *Echoes of the Past*, garnered critical praise and won the prestigious Booker Prize, establishing Gomez as a powerful new voice in contemporary fiction. They followed this success with *Winds of Change*, a novel that deftly explores themes of identity and resilience, earning a spot on the New York Times Bestseller list. Gomez's contributions to literature have been celebrated for their insightful portrayal of diverse cultures and their ability to weave intricate, emotionally resonant stories. Beyond their novels, Gomez is a vocal advocate for literacy and education, frequently engaging with communities through workshops and public speaking events.
View CollectionBret Victor is a renowned American interface designer and computer scientist celebrated for his innovative contributions to interactive design and human-computer interaction. He is best known for creating dynamic, explorable explanations, which have significantly influenced the way educational content is presented and understood. Victor's seminal work, "Inventing on Principle," advocates for the integration of immediate feedback in creative processes, inspiring a new wave of interactive programming environments. As a former member of the Apple Human Interface team, he played a pivotal role in shaping modern user interfaces. Through his organization, Dynamicland, Victor continues to explore and expand the boundaries of immersive, collaborative computing environments.
View CollectionRan Segall is an Israeli designer, YouTuber, and entrepreneur, known for his work in freelance web design and his popular YouTube channel, Flux Academy. Segall provides design tutorials, business advice, and insights for freelancers, helping designers improve their craft and grow their businesses. He has built a successful online platform through his transparent and practical approach to design education. Segall also runs Flux Academy, where he teaches web design and freelancing strategies to aspiring designers around the world. His approachable style and expertise have made him a trusted resource in the design community.
View CollectionJohn Maeda is a designer, technologist, and thought leader known for his work at the intersection of technology, design, and leadership. A former president of the Rhode Island School of Design (RISD), Maeda has been a strong advocate for integrating art and design with technology to drive innovation. He is currently the Chief Technology Officer at Everbridge and has previously held leadership roles at Automattic (the parent company of WordPress) and KPCB, a venture capital firm. Maeda’s work explores the role of creativity in technology, and he is known for his insightful talks and books, including The Laws of Simplicity and Redesigning Leadership. He has been instrumental in promoting the idea of “design thinking” in business and has influenced a generation of designers and technologists to approach problem-solving with creativity. Maeda is also a prolific speaker, frequently sharing his ideas on the future of design and its role in shaping the modern world.
View CollectionNir Eyal is an accomplished author and behavioral design expert, best known for his two best-selling books, "Hooked: How to Build Habit-Forming Products" and "Indistractable: How to Control Your Attention and Choose Your Life." With a background in psychology and business, he has significantly influenced the fields of product design and personal productivity. Eyal's work has been featured in major publications such as The Harvard Business Review and The New York Times. He frequently speaks at industry conferences and workshops, sharing insights on how technology can be ethically designed to benefit users. Eyal also teaches at the Stanford Graduate School of Business and the Hasso Plattner Institute of Design.
View CollectionAndy Budd is a renowned author and user experience (UX) designer, best known for his influential work in the field of web design. He co-authored "CSS Mastery: Advanced Web Standards Solutions," which has become a seminal text for web developers worldwide. As a founding partner of the consulting firm Clearleft, Budd has made significant contributions to advancing UX design practices. He is also a sought-after speaker at design conferences and an active advocate for the design community. Through his writing and leadership, Budd continues to shape the future of digital design.
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