By Jason Fried, Matthew Linderman, 37signals (Firm)
Published: 2004
Written by the experts at 37signals, this book shows hundreds of real-world examples from companies like Amazon, Google, and Yahoo that show the right (and wrong) ways to get defensive. Readers will learn 40 guidelines to prevent errors and rescue customers if a breakdown occurs. They'll also explore how to evaluate their own site's defensive design and improve it over the long term.
Showing 8 of 28 similar books
David Hellmann is a celebrated author and web designer known for his compelling storytelling and innovative approach to digital art. His debut novel, "Echoes in the Void," garnered critical acclaim for its intricate plot and deep character development, earning him a spot on several bestseller lists. Hellmann has also made significant contributions to the literary community through his engaging short stories and essays, which explore themes of technology and human connection. In addition to his writing, he has been instrumental in blending literary and visual arts, creating immersive digital experiences that captivate audiences worldwide. Hellmann's work continues to inspire and challenge readers, solidifying his place as a prominent figure in contemporary literature.
Jan Losert is a visionary author and digital design expert, renowned for his contributions to the intersection of technology and creativity. His most significant work includes co-authoring "Design Systems Handbook," which has become a seminal guide for creating cohesive and efficient design frameworks. Losert's expertise extends to his role as a speaker and educator, where he passionately shares his insights on user experience and interface design. In addition to his literary achievements, he co-founded several successful startups, leveraging his deep understanding of design to drive innovation. His work continues to influence and inspire both emerging and established designers worldwide.
Abi Tyas Tunggal is a distinguished author known for his impactful contributions to contemporary literature and digital content. He has garnered acclaim for his insightful storytelling and adept handling of complex themes, resonating with a diverse readership. Tunggal's work often explores the intersections of technology, society, and human experience, making him a prominent voice in modern narrative arts. Beyond his literary achievements, he is also recognized for his innovative use of digital platforms to engage with and expand his audience. Tunggal continues to influence the literary landscape with his thought-provoking and accessible writing.
George Hatzis is a lawyer, entrepreneur, and social media content creator known for his humorous and insightful takes on the legal profession. Through his popular Instagram account, Hatzis shares legal memes, advice, and commentary, making complex legal topics accessible and entertaining for a broad audience. He is also the founder of Hatzis Law, a firm that specializes in criminal defense and family law. Hatzis’ ability to merge legal expertise with humor has garnered him a large following, and he continues to be a unique voice in the legal community, advocating for modernizing the industry.
Ran Segall is an Israeli designer, YouTuber, and entrepreneur, known for his work in freelance web design and his popular YouTube channel, Flux Academy. Segall provides design tutorials, business advice, and insights for freelancers, helping designers improve their craft and grow their businesses. He has built a successful online platform through his transparent and practical approach to design education. Segall also runs Flux Academy, where he teaches web design and freelancing strategies to aspiring designers around the world. His approachable style and expertise have made him a trusted resource in the design community.
Daniel Burka is a prominent figure in the tech and design world, best known for his significant contributions to digital product design. As a design partner at GV (formerly Google Ventures), he has played a crucial role in shaping the user experience of numerous successful startups. Burka co-founded the design agency MetaLab, which has worked with top-tier clients like Slack and Coinbase. Additionally, his work at Digg as the Director of Design helped pioneer social media design trends in the early 2000s. While not primarily an author, Burka's influence extends into literature through his insightful writings and talks on design and innovation.
Joe Gebbia is an American designer and entrepreneur best known as the co-founder of Airbnb, a pioneering platform in the sharing economy. Although he is not primarily recognized for his literary contributions, Gebbia has significantly influenced design thinking and innovation, which he has articulated through various talks and articles. His insights on creativity and entrepreneurship have been featured in prominent publications and at leading conferences, inspiring a new generation of business leaders. Gebbia's work emphasizes the intersection of design, technology, and community, making him a thought leader in modern business practices. His contributions extend beyond Airbnb, as he continues to explore and advocate for innovative solutions to global challenges.
John Maeda is a designer, technologist, and thought leader known for his work at the intersection of technology, design, and leadership. A former president of the Rhode Island School of Design (RISD), Maeda has been a strong advocate for integrating art and design with technology to drive innovation. He is currently the Chief Technology Officer at Everbridge and has previously held leadership roles at Automattic (the parent company of WordPress) and KPCB, a venture capital firm. Maeda’s work explores the role of creativity in technology, and he is known for his insightful talks and books, including The Laws of Simplicity and Redesigning Leadership. He has been instrumental in promoting the idea of “design thinking” in business and has influenced a generation of designers and technologists to approach problem-solving with creativity. Maeda is also a prolific speaker, frequently sharing his ideas on the future of design and its role in shaping the modern world.
Showing 8 of 14 related collections
Discover a world of knowledge through our extensive collection of book summaries.
Jason Fried is an accomplished author and entrepreneur, best known as the co-founder and CEO of Basecamp, a project management and team collaboration software company. He has made significant contributions to the field of business and productivity through his writing, which emphasizes simplicity, focus, and human-centered design. Fried is widely recognized for his notable works, including "Rework," "Remote: Office Not Required," and "It Doesn't Have to Be Crazy at Work."
His writing style is straightforward and accessible, characterized by practical insights and a strong advocacy for a more balanced approach to work and life. Fried's perspective encourages readers to challenge conventional business practices and to embrace a more thoughtful and efficient way of working. Through his books and public speaking engagements, he continues to inspire entrepreneurs and professionals in their pursuit of meaningful and productive work environments.
Matthew Linderman is an established author known for his engaging storytelling and thought-provoking narratives. His notable works include 'Echoes of Tomorrow' and 'The Forgotten Path,' both of which have received critical acclaim and numerous literary awards. Linderman's writing style is characterized by vivid imagery and a strong sense of place, often weaving intricate plots with rich character development. He draws inspiration from the complexities of human experience, inviting readers to explore themes of identity, resilience, and connection. Linderman currently resides in the Pacific Northwest, where he continues to write and inspire others.
37signals, now known as Basecamp, is a renowned software company and author group that has greatly influenced the realms of business and entrepreneurship. Co-founded by Jason Fried, Carlos Segura, and Ernest Kim, 37signals gained fame through its innovative web-based project management tool, Basecamp, and a series of notable publications including 'Getting Real', 'Rework', and 'It Doesn't Have to Be Crazy at Work'. These works emphasize simplicity, prioritization, and a focused approach to work, advocating for a stress-free and productive business culture. Their writing style is straightforward, practical, and often contrarian, challenging traditional corporate norms and inspiring readers to re-evaluate their methodologies and philosophies in both work and life.
Key information about the book.
Support local bookstores: BookShop gives a portion of each sale to independent bookshops!
In 'Better Web Typography for a Better Web,' Matej Latin unveils the transformative power of typography in web design. He delves into the principles of effective type, demonstrating how thoughtful choices can enhance user experience and engagement. The book is packed with practical tips and real-world examples to help designers craft visually stunning and readable websites. Latin's insights challenge conventional norms, urging readers to rethink their approach to typography. This essential guide equips both aspiring and seasoned designers with the tools to elevate their craft and create a more beautiful web.
In 'The Design of Everyday Things', Don Norman reveals the hidden principles behind effective design that shapes our everyday interactions. He explores the psychological underpinnings of how we perceive and interact with objects, highlighting the importance of usability and user-centered design. Through captivating examples, Norman illustrates how poor design can lead to frustration, while thoughtful design enhances our experience. This book challenges readers to rethink the functionality of everyday items, making them consider the design choices behind the objects they encounter. Ultimately, it invites us to demand better designs that cater to our needs, making the mundane extraordinary.
In 'Don't Make Me Think, Revisited', Steve Krug presents a timeless guide to web usability, challenging the notion that users read websites thoroughly. With humor and clarity, he emphasizes the importance of intuitive design, advocating that simplicity trumps complexity. Krug's insights encourage designers to prioritize user experience, making navigation as effortless as possible. Through practical examples and actionable advice, he unveils common pitfalls to avoid. This essential read will transform the way you think about designing websites and engaging users—are you ready to rethink your approach?
In '100 Things Every Designer Needs to Know about People,' Susan Weinschenk unveils essential psychological principles that can enhance design effectiveness. With insights drawn from cognitive science, the book explores how people perceive, interact with, and make decisions about design. From the nuances of color perception to the importance of empathy in user experience, Weinschenk offers practical strategies for designers. Each principle is supported by fascinating research, making the content both informative and engaging. This enlightening guide equips designers to create more intuitive and user-friendly experiences, sparking curiosity about the intersection of psychology and design.
In "What Technology Wants," Kevin Kelly delves into the deep interplay between humanity and technology, suggesting that technology is an extension of life itself. He argues that just like biological evolution, technology has its own agenda and desires, shaping our future in profound ways. Through a blend of philosophical insights and real-world examples, Kelly reveals how technological advancements reflect our aspirations and fears. As he explores the notion of 'the technium'—a vast, interconnected web of technology—readers are invited to reconsider their relationship with the tools they create. This thought-provoking journey challenges us to embrace technology as a living entity that influences and drives our evolution.
No summary available
In 'Gamification by Design', the authors explore the art and science of integrating game mechanics into non-game contexts to enhance user engagement and motivation. They uncover the psychology behind what makes games addictive and how these principles can be applied to real-world scenarios. Through practical case studies and actionable frameworks, the book reveals how gamification can be a catalyst for innovation and user loyalty. Are you ready to unlock the secrets of game mechanics and transform your projects? Dive into this insightful read to discover how to design experiences that captivate and retain users!
In 'Rocket Surgery Made Easy', Steve Krug demystifies the process of usability testing, arguing that it's not rocket science—it's just common sense. Krug presents simple, practical techniques that anyone can use to identify and fix usability issues in their designs. Through engaging anecdotes and clear instruction, he empowers teams to enhance user experience without the need for extensive resources or expertise. This book transforms the way we think about user testing, making it accessible and effective for all. Prepare to revolutionize your approach to design and make your products truly user-friendly!