In 'Delivering Happiness,' Tony Hsieh, the innovative CEO of Zappos, shares his journey from a young entrepreneur to a leading figure in the business world. He reveals how placing culture and customer service at the forefront created a thriving company and redefined success beyond mere profits. Hsieh's philosophy emphasizes the importance of happiness in the workplace, both for employees and customers alike. Through captivating anecdotes and insights, he inspires readers to consider what truly drives fulfillment in life and work. This engaging narrative invites you to rethink your own definitions of success and happiness.
By Tony Hsieh
Published: 2010
"Business isn't about what you sell, but the experience you create for your customers."
The CEO of the successful online shoe retailer Zappos explains how he used the science of happiness to deliver contentment to his employees, customers, investors and vendors; how this led to stellar sales; and how his principles can be applied to other companies and entrepreneurs.
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“Business isn't about what you sell, but the experience you create for your customers.”
Delivering Happiness
By Tony Hsieh
Discover a world of knowledge through our extensive collection of book summaries.
Tony Hsieh was an influential entrepreneur and author, best known for his role as the CEO of Zappos, where he transformed the online retail landscape. In addition to his business achievements, Hsieh authored the book "Delivering Happiness: A Path to Profits, Passion, and Purpose," which elucidates his philosophy on creating a corporate culture centered around customer satisfaction and employee happiness. His writing style is characterized by a conversational tone, insightful anecdotes, and a focus on the importance of community and meaningful connections. Hsieh's impact extends beyond his writing, as he was also a prominent figure in the revitalization of downtown Las Vegas.
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