Delivering Happiness Book Summary

In 'Delivering Happiness,' Tony Hsieh, the innovative CEO of Zappos, shares his journey from a young entrepreneur to a leading figure in the business world. He reveals how placing culture and customer service at the forefront created a thriving company and redefined success beyond mere profits. Hsieh's philosophy emphasizes the importance of happiness in the workplace, both for employees and customers alike. Through captivating anecdotes and insights, he inspires readers to consider what truly drives fulfillment in life and work. This engaging narrative invites you to rethink your own definitions of success and happiness.

By Tony Hsieh

Published: 2010

"Business isn't about what you sell, but the experience you create for your customers."

Book Review of Delivering Happiness

The CEO of the successful online shoe retailer Zappos explains how he used the science of happiness to deliver contentment to his employees, customers, investors and vendors; how this led to stellar sales; and how his principles can be applied to other companies and entrepreneurs.

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Business isn't about what you sell, but the experience you create for your customers.

Delivering Happiness

By Tony Hsieh