Conversational Capital Book Summary

In 'Conversational Capital', Cesvet, Babinski, and Alper explore the untapped power of conversation as the new currency in marketing and branding. The authors argue that genuine dialogue can forge deeper connections between consumers and brands, transforming them into passionate advocates. Through compelling case studies and innovative strategies, they reveal how to craft authentic messages that resonate and engage. This book is a call to move beyond traditional advertising and embrace the art of conversation to redefine customer relationships. Discover how your words can not only inform but also inspire and propel your brand to new heights.

By Bertrand Cesvet, Tony Babinski, Eric Alper

Published: 2009

""In a world where conversations shape our reality, the true power lies not just in what we say, but in how we listen and understand each other.""

Book Review of Conversational Capital

"In The Tipping Point, Malcolm Gladwell presents an important idea without any 'how to.' Now Bertrand Cesvet provides the 'how to' you need to create 'Tipping Points' for your business and success. This book is a compelling presentation of a powerful idea. This is how the new world will do business. Highly recommended if you care about your future." Stewart Emery, coauthor of international best-seller Success Built to Last "Ultimately, magic is unexplainable. Still, Conversational Capital provides the most insightful analysis of what makes our shows ring in the heart of fans." Guy Laliberte, founder, Cirque du Soleil "Like all great ideas, Conversational Capital is at its core simple: word-of-mouth momentum can be created, harnessed, and used to build consumer passion for a brand better and more cost-effectively than almost any other marketing medium." Rupert Duchesne,CEO of Aeroplan "Marketing is an art that Conversational Capital turns smartly into science. This book provides the complete prescription for getting consumers excited about your ideas." Jim Champy, coauthor, Reenginering the Corporation, and author, Outsmart! Embed into Your Products and Experiences the Ingredients that Drive Advocacy: Create products and services that consumers find truly significant Intensify consumption experiences to transform your brands into market leaders Don't settle for serendipity: manage and control the word-of-mouth around your brand by manipulating eight powerful experience amplifiers For all the books that speak of the value of consumer advocacy, few indicate how to create it to begin with. Armed with a compelling set of examples from their own work in fostering leading brands, the authors reveal the triggers of word-of-mouth and a process to embedding them in your own products, helping you create stuff people love to talk about. From Bertrand Cesvet, chairman of Sid Lee, a leading purveyor of experiential design and communications services that leverages commercial creativity for breakthrough brands including Cirque du Soleil, adidas, and Red Bull. 1% of the proceeds from the royalties earned by the authors will be donated to the One Drop Foundation. The mission of the One DropTM Foundation is to fight poverty around the world by giving everyone access to safe water.

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"In a world where conversations shape our reality, the true power lies not just in what we say, but in how we listen and understand each other."

Conversational Capital

By Bertrand Cesvet, Tony Babinski, Eric Alper