Discover how Southwest Airlines redefined the aviation industry with a unique culture centered on teamwork, trust, and customer service. Jody Hoffer Gittell reveals the behind-the-scenes strategies that empower employees and keep passengers coming back for more. This book offers a compelling glimpse into the operational excellence that sets Southwest apart from its competitors. Learn how relationships and communication can drive success in any organization. It's not just a story about an airline—it's a blueprint for thriving in business!
By Jody Hoffer Gittell
Published: 2005
""The true strength of a company lies not in its policies or procedures, but in the relationships forged between its people.""
Through extensive research, the author gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times.
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“"The true strength of a company lies not in its policies or procedures, but in the relationships forged between its people."”
The Southwest Airlines Way
By Jody Hoffer Gittell
Discover a world of knowledge through our extensive collection of book summaries.
Jody Hoffer Gittell is an esteemed author and scholar renowned for her expertise in organizational behavior and management. She is best known for her influential works such as "High-Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience in Health Care" and "The Southwest Airlines Way: Using the Power of Relationships to Achieve Organizational Excellence." Gittell's writing style is characterized by its clarity and analytical depth, often weaving together empirical research with practical insights. Holding a Ph.D. from Brandeis University, she has dedicated her career to exploring the dynamics of relationships in the workplace and their impact on organizational success.
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